Customer Help

How Can We Help?

Frequently Asked Questions


Do you ship overseas?

At this time we only ship to the Continental United States.

Can I change the shipping address for my order?

If you wish to change the shipping address on your order, please contact us within 24 hours of purchase.

How do I track my order?

Once your item has shipped, you will receive tracking information via e-mail.

Do you offer in-store pickup?

Yes, we offer free in-store pickup.

Orders + Payments

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I change my order once it has been placed?

If you wish to change your order, please contact us immediately (or up to 24 hours after order placement).

What forms of payment do you accept?

Stone + Suede accepts all major credit cards, cash, Venmo, PayPal and Google Pay.

Returns + Exchanges

What should I do if I receive the wrong item?

If you receive incorrect or defective merchandise, you must contact us within 48 hours of delivery.

Can I return or exchange my product?

Regular priced merchandise can be returned or exchanged within 14 days of purchase with original receipt and tags attached. All clearance and discounted merchandise is final sale.

Products + Services

Do you have gift cards?

Gift cards of any denomination are available both online and in-store.